Accessibility at Havergal College
Providing Services to People with Disabilities
The Accessibility for Ontarians with Disabilities Act 2005 is the first of its kind in Canada.
Havergal College is committed to providing an environment in which all individuals are treated with respect, dignity and consideration. In fulfilling this commitment, Havergal will make every effort to provide individuals with disabilities the same opportunity to access our community and to participate in our services.
We will ensure that our employees are trained and familiar with various assistive devices that may be used by visitors and members of the community with disabilities while accessing our goods or services.
We will communicate with people with disabilities in ways that best take into account their disability.
We welcome people with disabilities and their service animals. Service animals are allowed in all areas of our school that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
If there is an admission or entrance fee payable as a result of the person’s attendance at Havergal or a Havergal sanctioned event, notice shall be given in advance about the amount, if any, payable by the support person.
Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities that affects accessibility, Havergal will make every reasonable effort to provide the community with notice of the disruption.
The notice about any disruption of service that affects accessibility will be displayed prominently at the entrance of Havergal, on the Havergal website, with voice messaging or any other reasonable alternative in that particular circumstance. The notice will also be posted at the school’s main entrances. The notice will include details about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. Adequate notice in the case of a temporary emergency disruption may not be possible.
Training for employees of Havergal
Havergal will provide training to employees, volunteers and others members of the community who deal with the public or other third parties on behalf of Havergal with respect to the Act and to Havergal’s customer service plan with respect to accessibilty. The standards for customer service have been developed and implemented for compliance as required by January 1,2012.
This training will be provided to new employees as part of the hiring process.
- An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and compliance with the requirements of the customer service standard.
- Instruction on how to interact and communicate with people with various types of disabilities.
- Instruction on how to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
- Instruction on how to use equipment or devices available on school premises, if there are any that may assist with the provisions of services.
- What to do if a person with a disability is having difficulty in accessing school services.
- Employees will also be trained when changes are made to Havergal’s accessible customer service plan.
Any person wishing to provide feedback to Havergal about the manner in which Havergal provides service to people with disabilities may do so by telephone, in writing, by email, or fax, or by another method of communication. Email communication should be addressed to: firstname.lastname@example.org and all other communication addressed to Accessibility at Havergal.
Upon receipt of a complaint, the complaint is to be forwarded to the Human Resources Director. The matter will be reviewed by the Director or their designate, and a response will be provided to the individual making the complaint either verbally or in writing, as appropriate, concerning their complaint and any action which may have been taken as a result.